Refund policy

Last updated: August 19, 2026

This policy applies to orders shipped within the United States.

30-day returns for eligible non-custom items

You may request a return of an eligible non-custom item within 30 days after receiving it. The item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. A receipt or other proof of purchase is required.

To request a return, email rustbeltcustomz@gmail.com before sending anything back. If the return is approved, we will provide return authorization and instructions for sending the item back by mail or parcel carrier. Do not send an item to any address until you receive those instructions. Items sent without prior authorization may not be accepted.

Custom and personalized items

Custom, personalized, made-to-order, and special-order items are nonrefundable unless Rust Belt Customz made an error or the item is defective.

Return shipping and fees

For an approved return of a non-custom item that is not defective and was not sent in error, the customer pays the return shipping cost.

Rust Belt Customz does not charge a restocking fee.

If an item is defective or Rust Belt Customz made an error, we will cover the cost of an approved replacement or the approved return shipping cost, depending on how we resolve the issue.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and photos when possible so we can review the issue and make it right.

Exchanges

Contact us to request an exchange of an eligible non-custom item. We will confirm whether the return is approved and whether a separate replacement order is needed.

Refunds

We will notify you after we receive and inspect an authorized return and let you know whether the refund is approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to process and post it.

If more than 15 business days have passed since we approved your refund, email rustbeltcustomz@gmail.com.